Comprehensive Care for the Most Vulnerable Patients


Our Mission

We are passionate about significantly improving the quality of life for our nation's Most Vulnerable Patients (MVPs)—a population that often suffers from multiple chronic conditions, has greater difficulty accessing medical care, is a frequent utilizer of the emergency department and hospital, and requires a higher level of care than a traditional office visit can typically offer.

We are 100% committed to helping MVPs live healthier and more fulfilled lives, while also helping reduce their total cost of care. This not only supports patients, but is also an effective solution for our health plan partners.


of US health care spend is driven by 12% of the population with 5+ chronic conditions.1

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Most Vulnerable Patient Insights2

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1 in 3

visit ER at least 1X per year

1 in 4

have at least 1 hospital stay per year

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1 in 5

are readmitted within 30 days3


doctor visits on average each year


medications on average filled each year


DaVita Health Solutions, through our community-based medical groups and comprehensive care teams, provides medical, behavioral, social and palliative care for a health plan's most vulnerable high-cost members—when and where they need it most.

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Model of Care

Our community based, physician- and nurse practitioner-led care teams provide medical, behavioral, social and palliative care to chronically ill patients within their home or skilled nursing facility, while coordinating care across all providers.

We help support primary care providers by increasing communication across care settings and working collaboratively to help develop patient care plans outside the office setting.

MOC Infographic



  • Medication Management
  • Post Discharge Follow-up
  • Behaviorial Health
  • Palliative Care
  • Advanced Care Planning
  • Post-Acute Care


  • Annual Wellness Visits
  • Immunizations
  • Education and Resources
  • Health Screenings
  • Social/Community Connections
  • Tobacco Cessation


  • 24/7 Access
  • Care Coordination
  • Accurate Coding and Documentation
  • Coordination of Social Services
  • Caregiver Support

Services can take place in home or post-acute settings.

Proven Results

DaVita Health Solutions leverages more than 15 years of experience in managing complex patients under at-risk arrangements with payors and risk-bearing entities.

The results from our initial strategic partnership with a large regional health plan mirror that experience. We served approximately 7,000 members in partnership with more than 600 local PCPs and specialists over a two-year period. In the first year alone, we demonstrated measurable results including4:

patient satisfaction


fewer hospitalizations


lower cost of care


fewer emergency room visits


HEDIS gaps addressed for engaged patients within four months


lower SNF length of stay


lower SNF-to-acute 30-day readmission



Patient Stories

Harold, exhausted by hospitalizations, medications and specialist appointments following his heart attack. Hospitalized six times in two years. House Calls changed that.

George, faced several challenges in managing his complex health care needs. Developed additional health concerns that weren't getting solved with hospital visits. House Calls gave him new solutions.

Polly, breast cancer survivor with advanced COPD, referred to House Calls by primary care physician. House Calls kept her stable, comfortable and at home to meet her end of life goals.

Provider Stories

"We have been able to find an area where we can provide care to patients who wouldn't be able to get it any other way."

- Dr. Joseph Straton, House Calls Medical Director

"I think House Calls is transforming health care, because it is working with patients who need this type of care specifically."

- Dr. Jill Schwartz-Chevlin, House Calls Medical Director

Watch the executive video interview by our president, Hank Schlissberg, with Ian Laird and Dorothy "Dody" Fisher, M.D.

News & Insights



About Us

A Differentiated Partner, A Differentiated Solution

  • We take all the risk: We share in the economics only after our model of care costs are recouped. Because there is no brick and mortar, we have no capital expense to pass through relationships they have with their patients/your members.
  • Proven results over time: Unlike start-ups, which have narrow track records over short periods of time, we have more than 15 years of experience developing tailored, comprehensive care programs to help manage high-risk patients. These programs have demonstrated measurable results.
  • Tailored, holistic care model for full population and cost: Point solutions that address a single co-morbidity or a piece of the cost base are insufficient and often create misaligned incentives. MVPs can benefit from home-based, comprehensive care, including medical, social, behavioral and palliative. There is no one size fits all solution, because every one of these patients and their care plan is unique.
  • Local PCP and specialist friendly: Our care model is designed to work alongside and complement existing local providers, not disintermediate them or the critical relationships they have with their patients/your members.

Our Leadership Team

Misha Palecek

Misha Palecek

Chief Development Officer, DaVita Inc.

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Misha has worked tirelessly over his 13 year tenure at DaVita to build innovative care models and launch new business lines, including as:

  • Chief Transformation Officer for DaVita Medical Group, responsible for helping medical groups and health systems around the country transition from a traditional volume-based provider system to a value-based population health delivery system
  • President of ABQ Health Partners, a physician-led multi-specialty medical group leading efforts to bring patient-centered population health to the community in New Mexico
  • President of Paladina Health, a start-up primary care business affiliated with DaVita Inc. that grew to more than 10,000 employees and 20 corporate clients during his oversight
  • Group Vice President, responsible for over 120 dialysis facilities in Northern California as well as overseeing DaVita's national strategy, operations, and vendor relationships for Home Dialysis

Prior to joining DaVita in 2005, Misha served at both Merrill Lynch and McKinsey & Company. In addition to earning his B.A. in Human Biology and his MBA from Stanford University, Misha was also a member of the Varsity Tennis Team. He currently resides in the San Francisco Bay Area with his wife Amanda and two young boys. When Misha isn't working, he enjoys skiing and doing anything outdoors with his family and rarely misses a Stanford football game

Hank Schlissberg

Hank Schlissberg


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Hank has dedicated the last 16 years to solving the hardest problems in healthcare including as:

  • Vice President at VillageHealth, DaVita's population health arm for kidney care patients
  • Partner in the Payor-Provider Practice at McKinsey & Company
  • SVP of Objective Health, a start-up McKinsey analytics, software, and services solution for hospitals
  • Chief Growth Officer of Radisphere Radiology, a venture-backed technology and delivery model innovator, ing into its sale to Envision Healthcare in 2014

Hank has an MBA from Michigan and played varsity golf at Miami University. He recently moved to Denver with his wife Carly and their three young girls and cannot stop talking about the weather and outdoor activities. He still tries to be somewhat of a competitive golfer and is a passionate Michigan State and frustrated Cleveland sports fan.

Dorothy Fisher

Dorothy (Dody) Fisher, MD

National Medical Director

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Dody has spent her career in various health care leadership roles, primarily leading companies from a medical and clinical perspective. She joins DaVita Health Solutions from Geisinger Health Plan, where she was the Medical Director of Provider Network Management, building strategic partner relationships to manage the transition to value based care. Prior to her role at Geisinger, she spent time as:

  • Chief Clinical Officer at Forward Health Group, where she reported to the CEO and strategized population health management for health plans and large medical groups
  • Medical Director at Sentara Quality Care Network, where she supervised and provided medical direction to the care management team, and managed clinical quality operations for the clinically integrated network (CIN)
  • Over ten years as a practicing primary care physician, with extensive time providing home care as part of her outpatient practice and during her 6+ years at PACE (Programs of All-Inclusive Care of the Elderly).
  • Dody has also had 16 articles and papers published in various journals

Besides her work as a physician, professor, published researcher, and medical director, Dody enjoys spending time with family, travel, hiking, kayaking, cooking, and reading. She has a husband of 21 years, children in three states, two grandchildren, and two cats.

Ian Laird

Ian Laird

National Vice President of Growth

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Ian is passionate about transforming our health care system to be consumer focused and value-based. He has spent more than 20 years gaining extensive health care knowledge of population health, value-based contracting, business development and product management, including as:

  • Staff Vice President of Business Development at CareMore Health, responsible for developing partnerships with health plans to improve the patient care and lower costs for high-risk patients
  • Staff Vice President, Provider Enablement Business Development at Anthem BCBS, responsible for developing joint ventures and other partnerships with physicians to supply population health services
  • Director of Payment Innovation at Anthem BCBS, responsible for design, development and implementation of industry-leading, national value-based contracting strategies
  • Prior work with Anthem includes business development, strategy, analytics, and compliance for Empire Blue Cross Blue Shield, Anthem’s New York market, and serving as the chief of staff to the President of Empire Blue Cross Blue Shield

Ian has an MBA from Columbia Business School. He lives in Darien, CT with his wife and son. Outside of work he enjoys travelling, camping and watching English Premier League soccer.

Grace Chen

Grace Chen

National Vice President, Care Design

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Grace has spent her career growing, streamlining and transforming various aspects of healthcare, with roles including:

  • Vice President of Transformation with DaVita Medical Group, DaVita's population health business
  • Key clinical operational roles within DaVita Kidney Care and VillageHealth
  • Director of Business Development, focused on growing key services lines for an academic hospital

Grace is an avid traveler, with recent trips to New Zealand, Cuba, and Mexico City. When in her hometown of Los Angeles, she is a self-proclaimed foodie, frequents music events, and tirelessly cheers on the Lakers!

Justin Kindy

Justin Kindy, FSA, MAAA

Vice President, Actuarial & Analytics

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Justin has been in the healthcare industry both in traditional and non-traditional actuarial roles for the past 18 years, serving as:

  • Vice President of Actuarial Contracting for VillageHealth (4 years), DaVita's population health arm for kidney care patients
  • Senior Vice President at Aon Hewitt (8 years), three primary roles as Client Relationship Manager, Innovation for Actuarial Delivery, and Actuarial Practice Leader
  • Assistant Vice President at The Segal Company (2 years), client actuary for employer based programs
  • Actuarial Manager at Great-West Healthcare (4 years), actuarial leader of all non-medical pricing/product development (stop loss, dental, vision, health plan administration, etc.)

Justin is a Fellow in the Society of Actuaries and received Bachelor of Science degrees in Mathematics, Statistics, and Actuarial Science from Purdue University. He is a fortunate resident of Denver for the past 18 years, where he lives with his wife and three children. He enjoys the amazing activities readily available in CO with his family; including skiing, camping, hiking, fishing, and all the sporting and club events his kids are involved in. He finally received lifetime redemption as a passionate fan of the loveable losers when the Cubs won the World Series in 2016!

Todd Saunders

Todd Saunders

Head of Technology & Infrastructure

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Todd has been developing solutions and delivery organizations for over 20 years across a variety of industries with a focus on healthcare over the last 6 years. Todd's previous roles include:

  • Principle and Regional General Manager for the Chicago Business Intelligence Group
  • Executive Vice President for Xtivia Inc.
  • Vice President of National Business Intelligence Practice at Braun Consulting
  • Associate at McKinsey & Company

Todd has and MBA and MSEE from the University of IL, and a Bachelor's degree from Manchester College in Indiana where he majored in physics and engineering science and also played 4 seasons of football. After 20 years in Denver Todd now resides in Florida with his wife Amal and is currently paying two college tuitions for his kids, Thomas and Emma.

Stephen Bentfield

Stephen Bentfield

JD—Group General Counsel

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Stephen has spent the last 16 years advising clients on navigating the myriad of federal and state laws governing the health care industry, including:

  • Group General Counsel at VillageHealth, DaVita's integrated care arm for kidney care patients
  • Associate General Counsel at DaVita, providing regulatory counsel to C-Suite executives on complex healthcare regulatory and other legal issues
  • Associate Attorney with Mintz Levin, an Am Law 100 firm, in its health law practice group, focusing on transactional and regulatory matters

Stephen has a Juris Doctorate from Suffolk University in Boston, Massachusetts and received a Bachelor's degree in government and psychology from St. Lawrence University in Canton, New York. Prior to his legal practice, Stephen held various staff positions in the United States Senate, the most recent as Press Secretary to the United States Senate Committee on Environment & Public Works. Stephen relocated to Denver with his wife, Kerrie, and their two sons where they make great use of Colorado's great outdoors.

Melissa Fass

Melissa Fass

Senior Director of Marketing

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Melissa brings 25 years of marketing and communications experience within the healthcare and technology industries, including as:

  • Director of Marketing at VillageHealth, DaVita's population health arm for renal patients
  • Vice President of Marketing & Communications at Radisphere, a venture-backed healthcare delivery model innovator in the radiology services space that was acquired by Envision Healthcare in 2014
  • Director of Marketing at Business Engine, a San Francisco-based enterprise project management software provider that was acquired by Planview in 2007
  • Senior Manager of Global Advertising & Branding at Siebel Systems, prior to its sale to Oracle in 2005

After years of competing on the national junior circuit, Melissa played varsity tennis at Dartmouth College. She travels frequently to Denver but currently lives in Westport CT with her husband, three children and English bulldog. She grew up in Washington, DC but has always been an avid New York Giants fan.

About DaVita Health Solutions

DaVita Health Solutions is a subsidiary of DaVita Inc., a Fortune 500® company and leading provider of integrated health and kidney care services. We deliver house calls and post-acute care programs to help our nation's Most Vulnerable Patients get access to quality care, spend less time in the hospital, and live their healthiest lives. Our community based, physician- and NP-led care teams deliver medical, behavioral, social and palliative care to chronically ill patients within their home or skilled nursing facility (SNF). Our programs have enhanced the lives of thousands of patients with a 91% satisfaction rating; reduced emergency room visits by 10-15%; reduced hospitalizations by 35-40%; lowered SNF length of stay by 46% (9 days) and SNF-to-Acute readmissions by 64%; and reduced cost of care by 15-20%. DaVita Health Solutions leverages more than 15 years of experience in managing high-risk patients under at-risk arrangements with payors and risk-bearing entities.

Contact Us

For general information and to discuss options to help you better understand and manage your most vulnerable patient populations, contact DaVita Health Solutions at

You may also reach out directly to our President, Hank Schlissberg, at

For media inquiries, please contact Melissa Fass, our Senior Director of Marketing, at

Download White Paper

Fill out the form below to download the white paper: The Role of Payors in Catalyzing New Care Models for High-Risk Patients.

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